Withdrawal Rules

Withdrawable Amount = Cash Account Balance - Accumulated Subsidies - Total Amount of Unpaid Orders - Frozen Amount - Over-Invoicing Amount

Cash Account Balance: The total amount of money that can be used to purchase cloud services resources through online and offline recharge;

Accumulated Subsidies: The total amount of subsidies credited since the account was established due to faults, etc;

Frozen Amount: Reserved funds, such as the total amount of unusable money caused by the purchase of hybrid cloud racks;

Invoiced Amount: The total amount invoiced since the account was established;

Over-Invoicing Amount = Invoiced Amount - Cash Account Debit Amount - Unpaid Order Amount.

Orders recharged through WeChat Pay, Alipay channels support Quick Withdrawals;
Supports refund of Alipay recharge within 90 days (calendar days), refund of WeChat recharge within 1 year;
Quick withdrawals support a single upper limit of 10,000 Yuan, up to 3 withdrawals within 1 day;
The estimated arrival time for Quick Withdrawals is 2 hours, the actual arrival time is subject to the actual arrival time of the third-party payment channel.

Orders recharged through dedicated accounts or offline payments need to submit a work order to apply for withdrawal;
Alipay recharges, and withdrawal applications for recharges made over 90 days ago need to submit a work order;
WeChat recharges, and withdrawal applications for recharges made over 1 year ago (i.e., recharge time is 11:00:00 on January 1, 2020, and withdrawal application time is after 10:59:59 on January 1, 2021) need to submit a work order;
Offline withdrawals are estimated to arrive in 7～15 working days, the actual arrival time is subject to the actual arrival time of the third-party payment channel and bank;
Note content:
1. Recipient information: including the name of the recipient, bank account / Alipay account / WeChat account, the name of the bank where the account is opened and the information of the branch;
2. Withdrawal amount;
3. Contact phone number, mobile phone number;
4. Other related attachments.

If the customer is registered as an individual user, and has never applied for an invoice with a corporate title, and has never recharged the account with a corporate account, it can be withdrawn to the personal bank account shown in the original customer’s Alipay / WeChat payment / personal bank account;
If the customer is registered as a corporate user, or has applied for an invoice with a corporate title, or has recharged the account with a corporate account, then it can only be withdrawn to the real-name verified corporate bank account. If you need to withdraw to an unverified account, you need to provide other original materials as proof, see Attachment 1;
If you need to release Over-Invoicing Amount, follow the rules for refunding invoices: for certified VAT special invoices, customers need to provide a red-letter information form, photocopies of invoices, and a letter of refusal to receive invoices (for certified versions), see Attachment 2;
For unverified VAT special invoices or VAT ordinary invoices, customers need to provide original invoices, a letter of refusal to receive invoices (unverified version), see Attachment 3;
For the WeChat payment refund method, the cumulative refund amount should not exceed the cumulative payment amount of the WeChat account;
UCloud Global reserves the final right to interpret.