FAQ
How to use vouchers?
Vouchers have an amount and validity period, which can be used for new purchases and renewal orders, but not for automatic renewal orders
You can view voucher related information in User Center> Account Management> Vouchers. Only one voucher can be used at a time.
When using vouchers to purchase resources, if you encounter payment failure or delivery failure, the voucher will be fully refunded.
However, there are three situations in which vouchers will not be refunded:
- Successful payment with vouchers, no refund is supported;
- After the user’s resources are deleted, the amount offset by the use of vouchers does not support refunds;
- A voucher is only used to offset the cost of purchasing or renewing a resource. If the cost is less than the amount of the voucher, the excess part is not refundable.
How to change the billing method?
- Enter the User Center-Renewal Management page
- Find the corresponding resource and click “Change Billing Method”
- Choose a new billing method and submit
Order payment priority
The priority from high to low is: 1. Vouchers 2. Gift amount 3. Cash 4. Credit limit