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Order Rules

Order Rules

Order Types

You can view all your orders on the order management page, common types are as follows:

  • New Purchase: The order generated when purchasing resources for the first time
  • Renewal: The order generated when renewing lease-type prepaid resources
  • Upgrade: The order when upgrading the resource configuration
  • Downgrade: The order when downgrading resource configuration
  • Settlement: The order produced when the resource usage period changes
  • Supplement: Manually modifying the order after discovering order errors or resource changes
  • Deletion: The order produced after deleting resources, including arrears or refund orders
  • Expiry: The order generated daily after the expiry of lease-type prepaid resources
  • Postpaid: The settlement order at the end of each payment cycle for postpaid resources
  • Delete and Restore: The order generated when the resources are restored after deletion

Order Status

According to the payment status of the order, it can be divided into arrears orders, completed orders, and canceled orders.

I. Arrears Orders

Arrears orders include three types of orders, and their deduction/payment rules are as follows:

1. Overdue Arrears Orders

  • Definition: Orders generated after prepaid resources, such as yearly, monthly, and hourly payments, fall into arrears
  • Account types available for renewal: cash account, gifted amount account, and coupon
  • Deduction/Payment: No payment is required in the new version (launched on January 1, 2020). The order will be automatically revoked by the system after renewal or resource deletion
  • Auto-renewal time point: Try to renew every 10 minutes within 24 hours of expiration, and try to renew at a unified time every night after 24 hours of expiration

2. Postpaid Arrears Orders

  • Definition: After each billing cycle starts, EIP flow, CDN bandwidth, UFile, and other measured resources will settle the usage of the previous billing cycle and generate postpaid overdue orders
  • Account types available for payment: cash account, coupon, system deduction available amount at the time, if the deduction fails, the gifted amount cannot be used to pay the arrears order subsequently
  • Deduction/Payment: If the available balance is sufficient, the system will automatically deduct it. If the arrears order is generated due to a shortage of balance, the system will automatically pay when the account balance is sufficient again
  • Deduction time point: Deduct the previous day’s order at a unified time every night

3. Resource Deletion Arrears Orders

  • Definition: After the resources that are paid yearly, monthly, or hourly fall into arrears and are deleted, an order is generated, including user-initiated deletion and deletion when the system recycles resources. This only exists in the old version, and the new version (launched on January 1, 2020) no longer generates this type of overdue order
  • Account types available for payment: This type of order can only be paid with a cash account, and cannot be offset with a gifted amount or a coupon
  • Deduction/Payment: The system does not automatically deduct, and the user needs to pay manually

II. Completed Orders

All paid orders

III. Cancelled Orders

Orders generated by automatic refunds due to insufficient resource inventory after payment

OverviewOrder Operations