Order Rules

Order Types

You can view all your orders on the Order Management page. The common types are as follows:

• New Purchase: Orders generated when purchasing resources for the first time.
• Renewal: Orders generated when renewing lease-based prepaid resources.
• Upgrade: Orders generated when upgrading resource configurations.
• Downgrade: Orders generated when downgrading resource configurations.
• Settlement: Orders generated when the service period of resources is changed.
• Order Adjustment: Manually modified orders made after discovering order errors or resource changes.
• Deletion: Arrears or refund orders generated when resources are deleted.
• Expiration: Orders generated on a daily basis after lease-based prepaid resources expire.
• Post-payment: Settlement orders for post-paid resources at the end of each billing cycle.
• Restoration after Deletion: Orders generated when resources are restored after being deleted.

Order Status

Based on the payment status, orders can be divided into arrears orders, completed orders, and canceled orders.

I. Arrears Orders

Arrears orders include three types, with their respective deduction/payment rules as follows:

1. Expired Arrears Orders

• Definition: Orders generated when resources billed annually, monthly, or hourly are in arrears after expiration.
• Account types available for renewal: Cash account, bonus amount account, and voucher.
• Deduction/Payment: For the new version (launched on January 1, 2020), no payment is required. The order will be automatically revoked by the system after renewal or resource deletion.
• Automatic renewal time: Attempts to renew every 10 minutes within 24 hours after expiration; for more than 24 hours after expiration, attempts to renew at a unified time every night.

2. Postpaid Arrears Orders

• Definition: For pay-as-you-go resources such as EIP traffic, CDN bandwidth, and UFile, settlement for the previous billing cycle is made at the start of each billing cycle, generating post-payment arrears orders.
• Account types available for payment: Cash account and voucher. Bonus amounts available at the time of system deduction can be used; if deduction fails, bonus amounts cannot be used for subsequent payment of arrears orders.
• Deduction/Payment: The system will automatically deduct fees when the available balance is sufficient. For arrears orders caused by insufficient balance, the system will automatically make the payment when the account balance is sufficient again.
• Deduction time: Deductions for the previous day’s orders are made at a unified time every night.

3. Arrears Orders from Resource Deletion

• Definition: Orders generated when annually, monthly, or hourly billed resources are deleted after being in arrears due to expiration, including deletions initiated by users and resource recycling by the system. This type only exists in the old version and is no longer generated in the new version (launched on January 1, 2020).
• Account types available for payment: Only cash accounts can be used for such orders; bonus amounts or vouchers cannot be used for deduction.
• Deduction/Payment: No automatic deduction by the system; manual payment by the user is required.

II. Completed Orders

All orders that have been paid.

III. Cancelled Orders

Orders where the system automatically refunds due to insufficient resource inventory after payment.