Return Hardware
Hardware Return Instructions:
The intelligent gateway hardware is lent out in the form of a security deposit. If the intelligent gateway is used effectively for 180 days, the full amount of the security deposit will be unfrozen after returning the intelligent gateway hardware and no fees need to be paid. If the effective use time does not reach 180 days, the appropriate security deposit will be unfrozen but the corresponding depreciation fee (50 yuan/month) will be deducted. If the intelligent gateway has obvious damage, or affects its secondary lending, the security deposit will be unfrozen after deducting a 200 yuan breakage fee.
- Effective usage time: The actual duration (in days) that a single intelligent gateway binds to a valid line. The time bound to expired lines or lines not bound will not be counted as usage time.
Steps to Return the Hardware
- Enter the UReach product page by clicking on the intelligent gateway management from the UCloud Global console, and enter the intelligent gateway management page.
- Find the intelligent gateway hardware that needs to be returned and click on ‘Return’ in the operation options.
- In the pop-up window, fill in the courier number for returning the hardware, and click the confirm button after verifying the information.
Hardware Return Recipient Information
Please contact the account manager to confirm the hardware return information.