UCloud-Global Cloud International Website Privacy Policy
Last Updated: November 1st 2023
This Privacy Policy applies to the access and use of the UCloud-Global Cloud International Website currently located at www.ucloud-global.com（referred (opens in a new tab) to as “UCloud-Global Platform” hereinafter）,and the use by registered users of the UCloud-Global Platform of UCloud-Global Cloud products and services (the “Services”) provided by UCLOUD INFORMATION TECHNOLOGY(HK) LIMITED (referred to as “we”, “our” or “UCloud-Global” hereinafter). UCloud-Global respects the privacy of your personal information (or "personal data"). This Privacy Policy introduce how we collect and process your personal data, for what purposes, and secure methods used to protect your personal information.
This Privacy Policy does not apply to the personal information that collected and processed by our customers using the Services with a UCloud-Global account. Any collection and process carried out on behalf of our customers is not covered by this Privacy Policy. Since we do not have a direct relationship with the end users of UCloud-Global customers, the related privacy inquiries should be directed to the organization that offer service and product
If you use the Services on behalf of or through your organization, your personal information may be subject to your organization's Privacy Policy as well, and you should direct privacy inquiries to your organization.
1. What Personal Data We Collect
When you are using the Services, we will collect your personal data. We collected your personal data with legal basis and purposes, such as with your consent, necessity to enter into and perform contracts, compliance with legal obligation, and any other purpose listed in the applicable laws. We collected your personal data by the following approaches:
You give some of your personal data directly to us, when you create or modify your UCloud-Global account, contact to us, and purchase the Service.
Other personal data is collected automatic by us, when you visit, interact with or use the Services (including when you use your computer or other device), or contact us.
Depend on the scope of your interaction with the Services, the categories of personal data we collected include:
Contact information: Name, Email address, Phone number, and other similar contact information
Identity information: Information regarding identify, such as passport, drive license, or other government-issued identification information
Credentials: Usernames, passwords, and other authentication and security credential information
Payment information: Credit card, bank account information, and other payment information
Demographic information: Age, gender, country, and preferred language
Internet or other similar network activity: Internet Protocol (IP), browsing history, search and commands history, and other interaction history
Computer and device information: Such as device, application, or browser type and version, browser plug-in type and version, operating system, location or time zone setting
Cookies information (See "Cookies" in this Privacy Policy)
2. How We Use Personal data
In order to operate, offer and improve the Services, we need to collect and process your personal data. The purposes of collecting and processing are as follows:
Offer the Services: We use your personal data to operate, and deliver the Services, as well as process related transactions, including registrations, subscriptions, purchases, and payments.
Measure, Support and Improve the Services: We collect and process your personal data to measure the usage, analyze the performance, fix the error, offer the support, improve and develop the Services
Comply with Legal Obligations: We collect and process personal data as required by applicable law and regulation. e.g. Collecting age to ensure the compliance with the obligation to protect children's privacy.
Communicate with You: We use your personal data to contact with you and respond to your request.
Advertising: We use your personal data to introduce the Services (See "Advertising" in this Privacy Policy).
Other Purpose We Seek Your Consent: If we use your personal data for any other purposes that are not listed in this Privacy Policy, we will ask for your consent before we use it for the new purposes.
3.Cookies
We use "cookies" and/or similar technologies to provide you with essential features and services. For instance, if you block or reject our cookies, you might not be able to use certain services that require you to sign in, or you might have to manually adjust some preferences or language settings every time you visit UCloud-Global sites.
A "cookie" is a small amount of data that is sent to your browser and stored on your device. A cookie can be sent to your device only if you access the UCloud-Global Platform with the device. If you do not de-activate or erase the cookie, each time you use the same device to access UCloud-Global Platform, our web servers will be notified of your visit to our UCloud-Global Platform and in turn we may recognize your visit and the pattern of your usage.
You can manage browser cookies through your browser settings. The ’Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to get notification from browser when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser.
4. How We Share Personal data
We do not sell your personal data to third parties. However, we may share your personal data as described below to complete transaction, or to offer the Services you have requested or authorized, or to protect the property or rights of UCloud-Global. The shared personal data subject to this Privacy Policy will be protected at least at the same level described in this Privacy Policy.
Affiliates: We may share your personal data with UCloud-Global affiliates and subsidiaries. UCloud-Global is a global company and we have offices, datacenters and affiliates around the world. Your personal data may be accessed by these UCloud-Global affiliates and subsidiaries companies for the purpose specified in this Privacy Policy;
Third-Party Service Providers: We may share your personal data with third-party service providers when we employ other companies to perform functions on our behalf. These third-party service providers may have access to personal data if the personal data is required for them to perform their functions and the third-party service providers are not allowed use it for other purposes;
Other Third Parties Under Your Consent or Required by Applicable Law: We may share your personal data with other third parties under your consent or required by the law. For example, we may share personal data with law enforcement or other government agencies for complying with law or responding to legal process.
5. Location of Personal data
UCloud-Global is located in Hong Kong, with our affiliates around the world. Personal data collected and processed by us may be stored and processed in your region or multiple countries, in accordance with the scope of using. If we transfer your personal data to another jurisdiction, we will ensure the personal data subject to this Privacy Policy is processed according to the provisions of the Policy and the applicable data protection laws.
6. How We Secure Personal data
The security of your personal data is very important to us. We apply variety of means of technologies and procedures to protect your personal data, such as.
We use security technical for processing personal data, including but not limited to the use of industry-standard encryption protocol Secure Socket Layer (SSL) when transmit sensitive information (such as payment information, registration information, or password) over the internet.
We hold varieties of compliance program to ensure the security control, such as ISO/IEC 9001:2015, ISO/IEC 27017:2015, ISO/IEC 20000:2011, ISO/IEC 27001:2013.
We limit the collection and process of personal data. For people who have access to personal data for their work, we deploy access control to ensure that they only have access to necessary information and they are not allowed to use your personal data for other purposes.
We deployed physical, technical, and administrative security measures to protect our cloud environment and these security measures cover the collection, transmit, storage, and process of your personal data.
7. Your Rights to Access and Control Personal data
You can access, update and delete your personal data subject to this Privacy Policy. You can view, update and delete your personal data by logging into your account.
We understand that not all personal data processed by UCloud-Global can be accessed or controlled through account setting. If you want to access or control personal data processed by UCloud-Global that is not available through account setting, you can always contact us by the means listed in the "How to Contact Us" section. We will respond to your request as soon as we can. Please note that in some cases, your ability of controlling of your personal data will be limited in accordance with applicable law.
You may receive marketing Email from us. If you would like to discontinue receiving this information, you may unsubscribe it through the "Unsubscribe" link in emails or messages we send to you. For more information, please refer to the "Adverting" section in this Privacy Policy.
8. Advertising
We will introduce some of our products to you through advertising by Email or other way you give to us. The advertising is not based on your personal data. If you do not want to receive the advertisement anymore, you may unsubscribe it through the "Unsubscribe" link in emails or messages we send to you.
9. Children's Personal data
We do not knowingly collect personal data of children (person under the age of 16). When we collect age and find that your age is under 16, we will ask you to provide consent or authorization from your parents or guardians. Once the consent or authorization from parent or guardian is granted, we will treat the child's account as it is an ordinary account.
10.Retention of Personal data
We keep personal data no longer than the necessity of providing the the Services and fulfill your requirement, or of other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing valid agreements. The actual retention period varies from different categories of personal data, due to the different using purpose. We will delete your personal data in accordance with applicable law and regulation.
11. How to Contact Us
If you want to exercise your rights or have any concerns, complaints or questions about privacy, you could contact us with verifiable and thorough request. You may contact us through one of the following methods:
Email Address: notice@ucloud-global.com
Mailing Address: FLAT/RM 603 LAWS COMMERCIAL PLAZA 788 CHEUNG SHA WAN ROAD KL
Due to differences in local laws and languages, the local versions of UCloud-Global Privacy Policy may differ from this version. In case of any conflicts, the local versions shall prevail.
12. Changes to This Privacy Policy
Our Privacy Policy may change due to the business change or the greater degree of transparency. You can check the date of the last version on the top of the Privacy Policy. The Privacy Policy will become immediately effective once it is posted on our website. If there are any material changes on this Privacy Policy, we will notify you by either sending an Email (specified by your account) or posting a notice on this website before the change becoming effective. Unless stated otherwise, all the personal data we hold about you and your account will subject to the latest version of our Privacy Policy. You are suggested to visit our website frequently to check the recent change. The continued use of the the Services represents the consent of changes to the Privacy Policy.