{{channelName}} Cloud Service Legal Statement and Privacy Policy
Reminder Clause
Thank you for choosing and using {{channelName}} cloud service!
In order to facilitate your registration, login, use of related services, and to provide you with a more personalized user experience and services, we may collect and use your relevant information when you use {{channelName}} cloud service. {{channelName}} greatly values user information protection. We will adopt security safeguards according to legal and regulatory requirements to protect your user information to be safe and controllable. In light of this, {{channelName}} has formulated this “{{channelName}} Cloud Service Legal Statement and Privacy Policy” (hereinafter referred to as “this statement and policy”) and reminds you: Before using various services provided by {{channelName}}, please make sure to carefully read this statement and policy, and confirm that you fully understand and agree on that before using the related products and services. Once you start using {{channelName}} cloud service, you will be considered as having fully read, understand and agree to accept the binding of this statement and policy, and this statement and policy will have legal effect between you and {{channelName}}.
Definitions
{{channelName}} cloud service website: refers to {{channelName}} official website(https://{{consoleURLwithoutHttp}}).
{{channelName}}: Unless otherwise agreed, refers to {{companyName}} (hereinafter referred to as “{{channelName}}” or “we”).
{{channelName}} affiliates: refer to the subsidiaries, branches and the companies directly or indirectly controlled by or controlling {{channelName}} by means of equity or control agreements.
{{channelName}} cloud service user: refers to the user who completes the account registration according to the registration procedure of the {{channelName}} cloud service website (hereafter referred to as “user” or “you”).
User Information: The user information refers to the relevant user information that you submit or that {{channelName}} collects when you register a {{channelName}} cloud service website account, perform real-name authentication, use {{channelName}} cloud service and {{channelName}} provides services to you, such as name, identity proof information, organization name, contact information, mailing address, etc.
Business Data: Different from user information, it refers to the content stored on the {{channelName}} cloud server due to your use of the {{channelName}} cloud service, including but not limited to data, text, audio, video, or images, etc.
Legal Statement
I. Ownership
1.1 The Logo, “{{channelName}}”, etc., that are used to identify {{channelName}} cloud service on {{channelName}} cloud service website, are the registered trademarks of {{companyName}}. Without the written authorization of {{channelName}}, no one is allowed to display, use, or otherwise process this in any way (including but not limited to, copy, distribute, display, mirror, upload, download), nor should they indicate to others that they have the right to display, use, or otherwise process.
1.2 All products, services, technologies, and all programs (hereinafter referred to as “technological services”) of {{channelName}} cloud service website belong to {{channelName}} or their right holders.
1.3 Unless otherwise declared by {{channelName}}, {{channelName}} owns all the rights to the documents and other information (including but not limited to text, graphics, pictures, photos, audio, video, icon, color, layout design, electronic documents) published on the website by {{channelName}} (including but not limited to copyrights, trademark rights, patent rights, trade secrets, and other related rights). Without the written permission of {{channelName}}, no one is allowed to unauthorizedly use the above content (including but not limited to, monitoring, copying, broadcasting, displaying, mirroring, uploading, downloading any content on the {{channelName}} cloud service website through programs or devices).
II. Limit of Liability
2.1 Users of {{channelName}} cloud service submit, provide, publish relevant information on {{channelName}} cloud service website, including but not limited to usernames, company names, contacts and contact information, relevant pictures, news, etc., through {{channelName}}‘s cloud service website. All such information is provided by the user themselves, and the user of {{channelName}} must bear all the responsibilities for any information they provide according to the law.
2.2 The reprinted works (including forum content) on {{channelName}} cloud service website are merely for the purpose of transmitting more information and do not mean that {{channelName}} agrees with its views or confirms the authenticity of its content.
2.3 {{channelName}} hereby reminds you that you should obey the laws of the People’s Republic of China when using {{channelName}} cloud service, should not harm network security, and should not use {{channelName}}‘s service to carry out activities that infringe on the reputation, privacy, intellectual property rights, and other legal rights and interests of others. Despite the above warning, {{channelName}} does not bear any responsibility for your use of {{channelName}} cloud service.
III. Intellectual Property Protection
We respect intellectual property rights, oppose and combat infringements of intellectual property rights. Any organizations or individuals who believe that the webpage content of {{channelName}} cloud service website may infringe upon their legal rights and interests can submit a written notice of rights to {{channelName}}, and {{channelName}} will deal with it as soon as possible after receiving confirmation from the intellectual property rights owner.
Privacy Policy
{{channelName}} respects and protects user information and will treat such information with high diligence and prudence. When you use the services provided by {{channelName}} cloud service website, we will collect, process and disclose your information according to this privacy policy. This policy will help you understand the following contents:
I. Scope of application
II. Collection and Use of User Information
III. How We Use Cookies And Related Technologies
IV. Sharing, Transfer and Public Disclosure of User Information
V. User Business Data
VI. Management of User Information
VII. Security of User Information
VIII. Protection of Minor’s Information
IX. Your Rights
X. Update of Legal Statement and Privacy Policy
XI. How to Contact Us
I. Scope of Application
1.1 This privacy policy applies to all services of {{channelName}} cloud service website. Services include page browsing, website login services, and technical services provided to you through the {{channelName}} cloud service website or non-official channels by {{channelName}} technicians.
1.2 Our services may contain links to third-party websites, applications, or services. This privacy policy does not apply to any products, services, websites, or content provided by third parties.
1.3 It needs to be specifically mentioned that, as a user of {{channelName}} cloud service, if you use {{channelName}}‘s cloud service, to provide services for your users again, because your business data belongs to you, you should negotiate a separate privacy policy with your users.
II. Collection and Usage of User Information
2.1 Collection of User Information
2.1.1 When you create an account on the {{channelName}} cloud service website, you need to provide us with the registered email, set and confirm your login password, provide your mobile phone number in the territory of the People’s Republic of China. Your provided email is your cloud service account. The mobile phone number you submit is used to receive verification codes when you register, log in, bind accounts, and retrieve passwords. It will also serve as one of your contact methods designated with {{channelName}} cloud to receive related business notifications (such as new product launches, service changes, etc.), and {{channelName}} can send business notifications (including bills), promote products, market promotion or conduct business communication with you through this contact method.
2.1.2 After you have successfully registered a {{channelName}} cloud service account, you should complete the real-name authentication of the account. Carrying out real-name authentication is your obligation as stipulated by the “Cybersecurity Law of the People’s Republic of China”. You should provide real-name account owner’s name, organization name, ID authentication, license and other information, the name of the contact person and their contact methods, mailing address, etc. If you carry out real-name authentication via a corporate public account, you need to submit your company’s registration region, the nature of the company, company name and business license registration number, as well as bank account information (including the bank of deposit, bank account and account opener) to {{channelName}}. {{channelName}} will verify your real-name information based on the company’s registration region, nature of the company, company name and business license registration number you submit. The bank account information you provide (including the bank of deposit, bank account and account opener) will only be used as the remittance account when {{channelName}} completes your real-name authentication. If you conduct real-name authentication through face recognition, or the service you choose to purchase should undergo face recognition verification, you need to provide us with the recognition information of facial features and the photos of the front and back of your ID card.
2.1.3 Before accepting services like domain name, ICP registration, etc., according to the laws of the People’s Republic of China, {{channelName}} will show you the information that you need to submit (including but not limited to your company or website manager’s name, ID, mobile number, email, domain certificate, ICP registration photo, etc.) through the {{channelName}} website page, subject to the demonstration of the website page at that time. If you do not use certain services, you do not need to provide related information.
2.1.4 In the process of your using the service, we will receive and record the relevant device information associated with your usage (such as device model, operating system version, device settings, unique device identifiers, etc.), and information related to the location of the device (such as IP address, GPS location and providing related information such as Wi-Fi access points, Bluetooth, and base stations, etc.) based on the specific permissions you grant during the installation and use of the software. We may associate these two types of information to provide consistent service to you across different devices.
2.1.5 When you use the services we provide on our website, we will automatically collect the detailed usage of our services and save it as network logs. For example, your search query content, IP address, type of browser, telecom carrier, language used, date and time of access, and the webpage records you visit, etc.
2.1.6 Please note that individual device information, log information, etc., cannot identify a specific natural person’s identity. If we use such non-personal information combined with other information to identify the identity of a specific natural person or use it in combination with personal information, during the period of combined use, such non-personal information will be treated as personal information. Unless we obtain your authorization or the law stipulates otherwise, we will anonymize and de-identify such personal information.
2.1.7 With user consultations records, fault records, and fault clearance process (such as communication or call records) generated based on your use of {{channelName}} cloud service, {{channelName}} will record and analyze this information in order to respond more promptly to your help requests, and for service improvement.
2.2. We use the user information you submit and we collected for the following purposes:
2.2.1 To provide you with products or services (registration information such as real-name authentication information and the mobile number used to receive verification codes is a prerequisite for continuing to get the service);
2.2.2 To maintain and improve the products or services (such as your submitted business contact’s mobile, email etc. to receive business notifications and for business communication);
2.2.3 We may design and develop new products and services based on user information statistics; We will analyze the usage of our service and may share these statistics information with the public or third parties, but these statistics won’t contain any identity recognition information of yours.
2.2.4 Under the premise of permission by law, we promote and introduce products to you;
2.2.5 In order to enhance the security of the services provided to you by us and our affiliates and partners, to protect you, other users or the public from harm to their personal and property safety, to prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions and other security risks, and to more accurately identify violations of the laws and regulations or relevant agreements and rules of {{channelName}} cloud service. We may use your account information, integrate device information, network log, and information shared by our affiliates and partners, to judge your account and transaction risk, conduct identity verification and security event detection and prevention, and take necessary records, audits, and analysis measures according to the law.
2.2.6 Other uses permitted by you.
III. How We Use Cookies And Related Technologies
3.1 We may collect and use your information through Cookies and other related technologies. We use Cookies for the following specific purposes:
3.1.1 Remember your identity. For example, Cookies help us identify you as our registered user.
3.1.2 Analyze your use of our services, in order to provide more thoughtful personalized services to you, including but not limited to customized pages, recommendations, etc.
3.2 You can refuse or manage Cookies through browser settings. But please note that if you disable Cookies, you might not be able to enjoy the excellent service experience, and the availability of some functions might be affected.
3.3 We will not use Cookies for any purpose other than those stated in this declaration and policy.
IV. Sharing, Transfer and Public Disclosure of User Information
4.1 Sharing
We will not share your user information with other organizations and individuals, except for the following cases:
4.1.1 After obtaining your explicit consent, we will share your user information with other parties;
4.1.2 We may share your user information with others as required by laws and regulations, for needs of litigation or arbitration settlement, or at the request made by the administrative or judicial authorities according to law;
4.1.3 Affiliates sharing: Your user information may be shared with {{channelName}}‘s affiliates. We will only share necessary user information for providing services and are subject to the constraints of the objectives declared in this privacy policy. When the affiliates wish to change the processing purpose of user information, they will seek your authorization and consent again.
4.1.4 We may entrust trusted partners to provide services, so we may share your certain user information with the partners to provide better customer service and optimize user experience. User information is shared with partners only for legal, legitimate, necessary, specific, clear objectives, and only necessary user information for providing services will be shared. Our partners have no rights to use the shared user information for any other purposes.
At present, our authorized partners include the following types: suppliers, service providers and other partners. We send information to suppliers, service providers, and other partners who support our business. This support includes providing user authentication services, providing basic technical services, providing consulting, analytics and other professional services.
For companies, organizations and individuals with whom we share user information, we will sign strict confidentiality agreements with them or stipulate confidentiality provisions in the agreement, requiring them to process user information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures.
4.2 Transfer
We will not transfer your user information to any company, organization or individual, except for the following cases:
4.2.1 After obtaining your explicit consent, we will transfer your user information to other parties;
4.2.2 In cases such as the merger, acquisition, or bankruptcy liquidation of {{channelName}} with other legal entities, or other situations involving merger, acquisition, or bankruptcy liquidation, if it involves the transfer of user information, we will require the new company, organization that holds your user information, to continue to be bound by this policy, otherwise, we will require the company, organization and individual to seek your authorization and consent again.
4.3 Public Disclosure
We will only publicly disclose your user information in the following situations:
4.3.1 With your explicit consent or based on your active choice, we may publicly disclose your user information;
4.3.2 To protect the personal property safety of users or the public from harm on {{channelName}} cloud platform and its affiliates, we may disclose user information about you in accordance with applicable laws or {{channelName}} cloud platform related agreements and rules.
4.4 Exceptions to obtain prior authorization consent for sharing, transferring, and publicly disclosing user information
Sharing, transferring, publicly disclosing your user information without your prior authorization consent in the following cases:
4.4.1 Related to national security and defense security;
4.4.2 Related to public safety, public health, and major public interests;
4.4.3 Related to criminal investigation, prosecution, trial and execution of sentences;
4.4.4 To protect your or someone else’s life, property and other major legal rights while it’s hard to get your consent;
4.4.5 Personal information you disclose to the public yourself;
4.4.6 Related to fulfill your legal obligations;
4.4.7 Collecting personal information from legally publicly disclosed information, such as legitimate news reports, government information disclosure, and other channels.
V. User Business Data
5.1 The business data you process by analyzing, processing, storing, uploading, downloading, distributing, and other ways when using {{channelName}} cloud service, are all your user business data, and you completely own your user business data. As a cloud service provider, {{channelName}}, we will strictly execute your instructions to process your business data, and will not use or disclose your business data without your authorization, except in accordance with your negotiated consensus or compliance explicit legal and regulatory requirements.
5.2 {{channelName}} reminds you to carefully judge the legality of the source and content of user business data: You should ensure that the user business data is legally collected, used (including but not limited to delegated processing, etc.), and you shall not infringe upon any individual or entity’s legal rights in any way. You understand and agree that the relevant regulations on data storage, export, etc., may exist in China and other countries and regions. Prior to storing, transmitting, and other operations of user business data using {{channelName}} cloud service, you should sufficiently and necessarily evaluate and approve in accordance with the applicable laws and regulations of the relevant region to ensure compliance with the relevant regulations, otherwise you will take all the consequences and responsibilities on your own. All consequences and responsibilities arising from the source, content or processing of your user business data violating laws, regulatory provisions, or national policies shall be borne by you.
5.3 According to your negotiation with {{channelName}}, {{channelName}} will store user business data in the data center you selected. {{channelName}} protects the data stored in the {{channelName}} cloud data center according to applicable laws, except for data loss caused by your failure to comply with relevant laws and regulations or resource overdue or overdue resources being deleted.
VI. Management of User Information
6.1 You can access, modify and delete your user information. To ensure the security of your account, legal rights and interests, etc., different pieces of information have different requirements for access, modification and deletion, and, for legitimate reasons such as technical logic, legal regulations, safeguarding information security, etc., some of your information may not be accessible, modifiable and deletable (for example, you can’t change the assigned account ID).
6.2 If you need to change the real-name authentication information of your {{channelName}} cloud account, you need to contact {{channelName}} via work order, phone, email, etc., and proceed according to the request of {{channelName}}.
6.3 In the following circumstances, you can make a request to us to delete your user information:
6.3.1 If our information handling behavior violated laws and regulations;
6.3.2 If we collect and use your user information without obtaining your explicit consent;
6.3.3 If our information processing behavior severely violates our agreement with you;
We may ask you to verify your identity first (you may need to provide a written request or prove your identity in other ways), and then process your request. We will provide a response within thirty days in response to your request.
6.3 You can cancel your previously registered account [details see Cancellation of Account], after successful cancellation, we will stop providing products or services to you, all services and data under that account will be deleted and will not be able to recover. Additionally, at your request, we will delete your personal information or anonymize it, unless otherwise provided by laws and regulations.
VII. Security of User Information
7.1 {{channelName}} attaches great importance to the safety of your information. We strive to adopt various reasonable physical, electronic, and administrative security measures to protect your user information. We aim to prevent unauthorized access, public disclosure, use, modification, damage, or loss of user information. We will use encryption technology to enhance the security of user information; we will use trusted protection mechanisms to prevent user information from malicious attacks; we will deploy access control mechanisms to ensure that only authorized personnel can access user information.
7.2 We will take reasonably feasible measures to try to avoid collecting unrelated user information. We only retain your user information for the period necessary to achieve the purpose stated in this policy, unless we need to extend the retention period or it is permitted by law. After the aforementioned user information retention period, we will delete or anonymize your personal information.
7.3 Please use a complex password to help us guarantee the safety of your account. We will do our best to ensure the safety of any information you send to us. If our physical, technical or administrative protective facilities are broken, leading to unauthorized access, public disclosure, tampering, or destruction of information, causing harm to your legal rights and interests, we will bear the corresponding legal responsibilities.
7.4 Please understand that, due to technical limitations and potential existences of various malicious means, it is impossible to always ensure 100% information security in the internet environment, even if all possible security measures are taken. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control. In the unfortunate event of a security incident (leak, loss, etc.) of user information, we will promptly inform you: the basic situation and possible impact of the security incident, measures we have taken or will take, suggestions for you to independently prevent and reduce risks, remedies for you, etc. We will promptly inform you relevant situations of the event via emails, letters, phone calls, push notifications, etc., if we fail to notify the user information subject one by one, we will take reasonable, effective measures to issue announcements.
7.5 At the same time, we will also report the treatment of user information security incidents in accordance with the requirements of the regulatory authorities.
7.6 According to the provisions of relevant laws and regulations, we will store the user information collected in mainland China in the territory of mainland China. If we need to transmit user information abroad for business needs under the premise of complying with applicable laws and regulations, we will seek your consent in advance and inform you of the purpose of user information exit, recipient, security safeguards, security risks and other situations.
7.7 In case where {{channelName}} products and services cease operation, we will take reasonable measures to protect the security of your user information, including timely ceasing further collection of your user information, sending cessation of operation notices in the form of individual delivery or announcement, and deleting or anonymizing the personal information held.
VIII. Protection of Minor’s Information
8.1 Our products and services are primarily provided to adults. If you are a minor, we ask that your parents or guardians carefully read this privacy policy, and use our services or provide us with information under the premise of obtaining your parents’ or guardians’ consent.
8.2 In cases where underage persons’ personal information was collected with the consent of their parents or guardians, we will only use the information if it is legally permitted, explicitly agreed by the parents or guardians, or necessary to protect the underage persons.
IX. Your Rights
In accordance with Chinese laws, regulations, standards, and common practices in other countries and regions, We guarantee that you have the right to exercise the following rights over your personal information:
9.1 You have the right to access your user information by logging into your account on {{channelName}} cloud service website, except for exceptions stipulated by laws and regulations. If you cannot access your user information normally, you can send an e-mail to {{supportMail}}, and we will respond to your access request within 30 days. For other user information generated in using our products or services, within the range of reasonable technical means and cost expenditure, we will provide you with such information.
9.2 Correct your user information. When you find that the user information we processed about you is wrong, you have the right to ask us to make corrections. You can send an email to {{supportMail}} and we will respond to your correction request within 30 days.
9.3 Change the scope of your authorization consent. Every business function requires some basic user information to be completed. For the collection and use of user information beyond the business demand, you can give or withdraw your authorization consent at any time. Once you withdraw consent, we will no longer process the corresponding user information. However, your decision to withdraw your consent will not affect the information handling previously based on your authorization.
9.4 Respond to your above request.To ensure safety, you may need to provide a written request or prove your identity in other ways. We may first ask you to verify your identity, then process your request. We shall respond to your requests within thirty days. In principle, no fee will be charged for your reasonable requests, yet for repeated requests beyond the reasonable limit, we will charge a certain fee depending on the situation. We may refuse requests that repeat unreasonably, require excessive technical means (for instance, requiring to develop new systems or substantially change current practices), jeopardize legitimate rights of others or are extremely impractical (for instance, involving information stored on backup tapes).
X. Update of Legal Statement and Privacy Policy
No changes will be made to our legal statements and privacy policies from time to time, and these changes form part of our declaration and policy. If changes may result in your substantive reduction of rights under this declaration and policy, or we significantly broaden the scope of information collection, usage, we will notify you of the changes earlier than the time when the revisions take effect through conspicuous tips on {{channelName}} website, sending email to you or using other methods. In this case, if you continue to use our services, it means that you agree to be bound by the revisited declaration and policy.
XI. How to Contact Us
If you have any questions or opinions about the content of this declaration and policy, or if you have any questions or opinions about {{channelName}}‘s implementation of this declaration and policy, you can contact us through customer service phone ({{supportNumber}}) or send materials to us:
Mailing address: {{companyAddress}}
Zip code: {{postalCode}}
We will review the issues involved as soon as possible and respond within thirty days after verifying your user identity.
Effective date: January 28, 2022